Seamless Digital Experience.
Happy Customers.

Digital Experience and Error Monitoring Platform - Zipy

18 key product analytics metrics every PM should track

Karthik MSN
~ 6 min read | Published on Feb 06, 2024





TABLE OF CONTENT

Fix bugs faster with Zipy!

  • Session replay
  • Network calls
  • Console Logs
  • Stack traces
  • User identification
Get Started for Free

As a product marketer, it's crucial to track the right product analytics metrics to drive the success of your team. By monitoring these metrics, you can gain valuable insights into the effectiveness of your product strategy and make data-driven decisions to optimize your marketing efforts.

From product launches to website analytics, product demos to customer reviews, each metric provides a unique perspective on the performance and impact of your product. By understanding and tracking these metrics, you empower yourself to continuously improve and elevate your product's value and impact in the market.

In this article, we will explore the 18 key product analytics metrics that every PM should track. From understanding the success of your product launches to measuring customer engagement through product demos and advertising campaigns, these metrics will guide you towards making informed decisions and achieving your product goals.

Key Takeaways:

  • Tracking product analytics metrics helps PMs gain insights into their product strategy's effectiveness
  • Key metrics to track include product launches, website analytics, product demos, product advertising, and customer reviews
  • By analyzing these metrics, PMs can make data-driven decisions and optimize their marketing efforts
  • Product launches can be measured through metrics like launch post views, social sharing, and trials generated
  • Website analytics metrics include visitors/views, bounce rate, trials generated, and conversion rate from visitor to trial

Product Launch Metrics

When it comes to product launches, tracking the right product analytics metrics is crucial for measuring success and driving customer acquisition. By keeping a close eye on key performance indicators, you can gain valuable insights into the reach and impact of your launch, empowering you to refine your strategies and maximize your chances of success.

Tracking Product Launch Metrics

Here are some essential product analytics metrics to monitor during your product launch:

  1. Number of visitors and views of launch posts: This metric helps you gauge the initial interest and visibility of your product. By tracking the number of visitors and views on your launch posts, you can assess the level of engagement and determine the effectiveness of your marketing efforts.
  2. Social sharing of launch posts: The extent to which your launch posts are shared on social media platforms indicates the level of excitement and buzz generated by your product. By monitoring this metric, you can measure the virality of your launch and identify potential brand advocates.
  3. Trials generated: Tracking the number of trials generated after the launch provides insights into the conversion rate and the effectiveness of your product's value proposition. This metric helps you evaluate the level of customer interest and validate your product's appeal.

Influencing Success Through Metrics

By analyzing and leveraging these product analytics metrics, you can shape your strategies and optimize your approach for optimal success. Here are some actions you can take based on the insights gained:

  • Identify areas for improvement: By closely monitoring the number of visitors and views, which are key product analytics metrics, you can identify any gaps in your marketing and promotion efforts. This data can help you refine your target audience, messaging, and distribution channels to increase customer acquisition.
  • Optimize social sharing: If social sharing of your launch posts is low, a crucial aspect of product analytics metrics, it may indicate a lack of engagement or excitement around your product. Use this information to revise your messaging, add incentives for sharing, or collaborate with influencers to amplify your reach.
  • Refine your trial strategy: Understanding the trials generated, another important element of product analytics metrics, helps you understand how your product resonates with potential customers. Analyze the conversion rate and gather feedback from trial users to improve your onboarding process, feature set, or pricing to boost customer acquisition.

In the world of product launches, tracking the right product analytics metrics is the key to unlocking success. By gaining valuable insights into the effectiveness and impact of your launch, you can refine your strategies and make data-driven decisions that pave the way for customer acquisition and growth.

Remember, product launches are dynamic processes, and it's essential to track these metrics consistently to stay informed and make informed decisions. By leveraging these insights, you can continuously improve and optimize your launch strategies, positioning your product for long-term success.

Website Analytics Metrics

Your website is often the first touchpoint for potential customers, so it's essential to track metrics that measure its performance. By analyzing website analytics metrics, you can better understand how your website drives customer engagement and optimize its content and design for improved conversion rates. Here are the key metrics to monitor:

1. Visitors/Views

This metric tracks the number of visitors or views your website receives. It gives you an overview of the traffic volume and popularity of your website.

2. Bounce Rate

The bounce rate measures the percentage of visitors who leave your website after viewing only one page. A high bounce rate indicates that visitors aren't finding the information they need or that your website is not engaging enough.

3. Demographics

Understanding the demographics of your website visitors helps you tailor your content and marketing efforts to target the right audience. This data includes information on age, gender, location, and interests.

4. Trials Generated

Tracking the number of trials generated from your website is crucial for evaluating the effectiveness of your conversion strategies. It gives you insights into the number of potential customers who are interested in trying your product.

5. Conversion Rate from Visitor to Trial

The conversion rate from visitor to trial measures the percentage of website visitors who sign up for a trial. A higher conversion rate indicates that your website is successfully persuading visitors to take the desired action.

Metric

Definition

Visitors/Views

Number of visitors or views your website receives

Bounce Rate

Percentage of visitors who leave after viewing one page

Demographics

Information on age, gender, location, and interests of your website visitors

Trials Generated

Number of trials generated from your website

Conversion Rate from Visitor to Trial

Percentage of website visitors who sign up for a trial

 

By tracking these website analytics metrics, you can gain valuable insights into the performance of your website and make data-driven decisions to optimize its effectiveness in driving customer engagement and conversions.

Check out the best product analytics tools. Evaluate their features and pricing.

Find a tool now

Product Demo Metrics

Product demos are a vital component of driving customer engagement and boosting revenue for SaaS products. To evaluate their effectiveness, it is crucial to track key metrics that provide insights into customer engagement and conversion rates.

  • Number of Monthly Demos: Keep track of the number of product demos conducted each month to gauge the level of engagement and interest from potential customers.
  • Percentage of Customers Receiving Demos: Measure the percentage of customers who receive product demos to understand the reach and impact of your demo strategy.
  • Conversion Rate from Demo to Paid Account: Monitor the conversion rate that shows how many leads successfully convert into paying customers after a product demo.
  • Initial Monthly Recurring Revenue (MRR) of Demo Customers: Analyze the initial MRR of customers who received a product demo to assess the immediate revenue generated from demo conversions.

By tracking these product demo metrics, you can gain valuable insights into the effectiveness of your demos in converting leads to paying customers. This enables you to optimize your demo strategy, tailor it to enhance customer engagement, and ultimately drive revenue growth.

Product Advertising Metrics

Your product advertising plays a crucial role in expanding the reach and visibility of your product. To gauge the effectiveness of your product advertising efforts, it's important to track key product analytics metrics that provide insights into the performance of your ad campaigns.

One of the primary product analytics metrics to monitor is the number of landing page visitors driven by your advertising efforts. This metric indicates the level of interest and engagement your ads are generating. By analyzing the trends in landing page visitors, you can identify the success of your advertising campaigns and optimize them for better results.

Another important metric to consider is the engagement rate between mobile and desktop users. With the increasing use of mobile devices, it's crucial to understand how your targeted ads are resonating with users across different platforms. By analyzing the mobile vs. desktop engagement, a key aspect of product analytics metrics, you can tailor your ad campaigns to optimize their performance and increase conversions.

The conversion rate from your advertising channels is another key metric to track. This metric measures the percentage of users who take the desired action, such as signing up for a trial or making a purchase, after clicking on your ads. A high conversion rate indicates the effectiveness of your ad campaigns in driving targeted actions, while a low conversion rate may signal the need for adjustments to your targeting or messaging strategies.

Finally, tracking the number of trials generated by your advertising campaigns, a crucial part of product analytics metrics, is essential for measuring the success of your product advertising efforts. This metric indicates how many potential customers are willing to explore your product further after exposure to your ads. By monitoring the trials generated, you can evaluate the impact of your advertising campaigns on customer acquisition and make informed decisions to optimize your future ad campaigns.

Metric

Definition

Landing Page Visitors

The number of visitors who land on your dedicated landing page through your advertising efforts.

Mobile vs. Desktop Engagement

The comparative level of engagement and response to your ads between users on mobile devices and desktop computers.

Conversion Rate from Advertising Channels

The percentage of users who take the desired action, such as signing up for a trial or making a purchase, after clicking on your ads.

Trials Generated by Campaign

The number of trial sign-ups or leads generated directly from your advertising campaigns.

 

By closely monitoring these product advertising metrics, you can gain valuable insights into the performance of your ad campaigns, allowing you to optimize your messaging, targeting, and budget allocation. This data-driven approach will ultimately help you improve your conversion rates, increase your return on investment (ROI), and maximize the impact of your product advertising efforts.

Start optimizing your product with Zipy's no-code analytics. Start for free!

Try Zipy now

Customer Review Metrics

Customer reviews play a crucial role in building trust and influencing potential customers. Monitoring and analyzing customer review metrics can provide valuable insights into the satisfaction levels of your customers and help you make data-driven decisions to improve your product. There are two key metrics to track when it comes to customer reviews:

1. Number of Reviews

Metric: The total count of customer reviews received on online platforms.

By tracking the number of customer reviews, you can assess the overall volume and popularity of your product. A higher number of reviews can indicate better customer engagement and interest in your offering. Additionally, customers tend to place more trust in products with a larger number of reviews, as it provides social proof and validates the credibility of your brand.

2. Review Scores

Metric: The average score or rating given by customers in their reviews.

The review score is a reflection of the overall satisfaction levels of your customers, a vital aspect of product analytics metrics. A higher review score indicates that your product is meeting or exceeding customer expectations, which can help build trust and attract new customers. On the other hand, lower review scores highlight areas where improvements may be needed, allowing you to address customer concerns and make necessary enhancements to your product or service.

Tracking these customer review metrics, an integral part of product analytics metrics, not only helps you understand customer sentiment but also enables you to leverage positive reviews to enhance your brand reputation and attract more customers. Additionally, negative reviews provide invaluable feedback that can guide product improvements, leading to a better overall customer experience.

"Monitoring and analyzing customer review metrics can provide valuable insights into the satisfaction levels of your customers and help you make data-driven decisions to improve your product."

Let's take a look at an example table to visualize how customer review metrics could be analyzed:

Product

Number of Reviews

Review Score

Product A

237

4.5/5

Product B

112

3.9/5

Product C

356

4.8/5

 

In the example table above, we can see that Product C has the highest number of reviews and the highest review score, indicating strong customer satisfaction. This information suggests that customers are highly pleased with Product C, making it a potential top choice for new customers. On the other hand, Product B has a lower review score, indicating areas that may require improvement to enhance customer satisfaction and boost its overall rating.

By monitoring customer review metrics, you can proactively address any issues raised and further optimize your product based on customer feedback. This iterative process can help you build a product that not only meets but exceeds customer expectations, fostering long-term customer loyalty and boosting your overall business success.

Conclusion

Tracking key product analytics metrics is essential for product managers (PMs) to drive success and make data-driven decisions. By monitoring metrics related to product launches, website performance, product demos, product advertising, and customer reviews, PMs can gain valuable insights into the effectiveness of their product strategy.

Analyzed data allows PMs to continuously optimize and improve their strategies. By focusing on relevant metrics, PMs can effectively measure the value and impact of their product in the market and make informed decisions to drive success.

Through data-driven decisions, PMs can identify areas for improvement and refine their product strategy to meet customer needs and expectations. By leveraging analytics, PMs can make informed decisions that lead to the development of successful products.

More resources on product analytics metrics

No-code Product Analytics made easy with Zipy.

Sign up for free

FAQ

What are some key product launch metrics to track?

Some key product analytics metrics to track include the number of visitors and views of launch posts, social sharing of launch posts, and trials generated.

Why is it important to track website analytics metrics?

Tracking website product analytics metrics allows you to understand how your website is performing, measure customer engagement, and optimize your content and design for better conversion rates.

What metrics should I track for product demos?

Metrics to track for product demos include the number of monthly demos, the percentage of customers who receive demos, conversion rate from demo to paid account, and initial monthly recurring revenue (MRR) of customers receiving a demo.

What are some important product advertising metrics to monitor?

Some important product analytics metrics for advertising to monitor include landing page visitors, mobile vs. desktop engagement, trials generated by campaign, and conversion rate from advertising channels.

Why should I track customer review metrics?

Tracking customer review product analytics metrics allows you to gauge customer satisfaction, leverage positive reviews for marketing purposes, and gain valuable feedback for product improvements.

Call to Action

Feel free to comment or write to us in case you have any further questions at support@zipy.ai. We would be happy to help you. In case you want to explore for your app, you can sign up or book a demo.











Fix bugs faster with Zipy!

Get Started for Free

You might also like

Thank you! Your submission has been received!
Oops! Something went wrong while submitting the form.

Want to solve customer bugs even before they're reported?

The unified digital experience platform to drive growth with Product Analytics, Error Tracking, and Session Replay in one.

SOC 2 Type 2
Zipy is GDPR and SOC2 Type II Compliant
© 2023 Zipy Inc. | All rights reserved
with
by folks just like you