Identify User Churn with Smart User Identification

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How do I stop customers from leaving due to bugs?

Monitor user behavior and fix issues proactively

Can I find specific users experiencing problems?

Yes, search any user by email, company, username, IP address, or custom ID to quickly locate and resolve their specific issues in your application.

What if I can't share user personal information?

Use custom identification parameters instead of usernames or emails to maintain privacy while still tracking and debugging user sessions.

How do I understand which customers are most affected?

View customer impact analytics to see which users face the most errors and prioritize fixes based on business-critical accounts.

Can I group users to analyze error patterns better?

Create user cohorts by company, user type, or custom parameters to identify trends and filter session data for targeted debugging.

“As a unified platform for user session replay, frontend & network monitoring, Zipy offers an efficient solution for all my debugging needs. It is an indispensable tool for any developer.”

Patryk Pijanowski, Co-Founder

Patryk Pijanowski - Zipy's Happy Customer

"Also, we had a call with a customer yesterday end user's message was "it's broken". In Zipy, found the session, found the error, fixed the error. Five minutes total time from reporting to resolution. Zipy is amazing."

Eddy Martinez, CEO

Vahe Hovhannisyan - Zipy's Happy Customer

“Zipy has changed my life in ways I can’t tell you! Between 2 projects, I have found bugs that would have taken developers years of debugging.”

Timothy Connolly, Co-founder & CTO

Timothy Connolly - Zipy's Happy Customer

“We look at user sessions on Zipy on a daily basis. We understand what's going wrong in terms of technical issues and you fix those practically before the customer even reports it to you.”

Anjali Arya, Product & Analytics

Read Case Study

“You realize how good a product is when you have been using it for a while and then discover that this use case is not even what the creators had in mind, but your tool has much more.”

Tomás Charles, Co-founder & CEO

“We integrated Zipy early on and it's now part of our daily scrums - my team has a constant eye on Production bugs. Zipy improves our Productivity significantly.”

Manish Mishra, Co-founder & CTO

“Zipy is clearly providing a very differentiated solution. Observability is going to be the key to understanding customer issues proactively and it impacts business outcomes directly.”

Jyoti Bansal, Co-founder

“5 Stars. In no time, Zipy has become our go-to place for watching user journeys, and fix the most important bugs or workflows that our users are experiencing.”

Sandeep Rangdal, Senior Staff Engineer

“Zipy has been a 2-in-1 solution for us. Signed up solely for error debugging, but the session playback was so smooth that we also ended up ditching a well-known session recording tool.”

Vahe Hovhannisyan, Founder

“We use Zipy as a UX Performance & Debugging Tool. Every time there is a feature release, the testers use it to find issues. We really enjoy working with Zipy, they're very responsive & proactive.”

Vineet Jawa, Founder

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Frequently Asked Questions

If you have any more questions feel free to reach out to us at support@zipy.ai.

What exactly is user identity in error monitoring?

User identity links website or application sessions to specific users through identification parameters like usernames, company names, email addresses, or custom IDs for better bug tracking and resolution.

How does Zipy capture and use user identification data?

Zipy uses browser capabilities like cookies and device fingerprints but only captures personally identifiable information when you explicitly use the zipy.identify() method to link sessions with user identities.

Can I prevent Zipy from recording sensitive application data?

Yes, use the zipy.block() method to hide any sensitive information from session recordings and error captures. Learn more at: https://docs.zipy.ai/getting-started/sensitive-user-data

Is it possible to search for individual users in my error dashboard?

Absolutely. Use Advanced Filters in your Zipy dashboard to search for specific users or customers by their identified parameters and view their complete session history.

How do I add my own identification parameters in Zipy?

You can easily add custom parameters for identifying an entity in Zipy. Here is a link for the same - https://docs.zipy.ai/configure/adding-custom-identifiers

Stop losing customers to unidentified bugs and errors

14 days free trial. No credit card required.

Heading

How do I stop customers from leaving due to bugs?

Monitor user behavior and fix issues proactively

Can I find specific users experiencing problems?

What if I can't share user personal information?

How do I understand which customers are most affected?

Can I group users to analyze error patterns better?

How do I quickly fix critical issues for important customers?

Can I track users without exposing sensitive company data?

What if I need to stop tracking a user's data?

How can I customize user identification for my team's workflow?

How does user identification help prevent customer churn?

Can I track users across multiple sessions and devices?

Connect your favorite Tools & Frameworks

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Frequently Asked Questions

What exactly is user identity in error monitoring?

How does Zipy capture and use user identification data?

Can I prevent Zipy from recording sensitive application data?

Is it possible to search for individual users in my error dashboard?

How do I add my own identification parameters in Zipy?

How do I set up custom user identification parameters?

Stop losing customers to unidentified bugs and errors

14 days free trial. No credit card required.

Try Zipy for Free

Heading

How do I stop customers from leaving due to bugs?

Monitor user behavior and fix issues proactively

Can I find specific users experiencing problems?

What if I can't share user personal information?

How do I understand which customers are most affected?

Can I group users to analyze error patterns better?

How do I quickly fix critical issues for important customers?

Can I track users without exposing sensitive company data?

What if I need to stop tracking a user's data?

How can I customize user identification for my team's workflow?

How does user identification help prevent customer churn?

Can I track users across multiple sessions and devices?

Connect your favorite Tools & Frameworks

Heading

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Frequently Asked Questions

What exactly is user identity in error monitoring?

How does Zipy capture and use user identification data?

Can I prevent Zipy from recording sensitive application data?

Is it possible to search for individual users in my error dashboard?

How do I add my own identification parameters in Zipy?

How do I set up custom user identification parameters?