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Decode customers - cease churn

Get a handle on your users

Search any user

Looking for a particular user's data could be cumbersome if there is no identity attached to it. Using the identify method, one can easily find any user in Zipy. You could search users by company name, email ID, username, IP address or your own unique identity.

Custom identification

If you are worried about Zipyc apturing the PII data, here's your solution where Zipy can capture only custom identification parameters instead of username or other personal details.

Customer insights

With customer identification, the analytics dashboard gives better insights on every user or customer and helps you understand which users are impacted most. Customer impact is easier to understand with this feature.

User cohorts

With identify it becomes easy to filter data based on user types, company names or other user specific parameters. Creating cohorts becomes simpler and impactful.

"Also, we had a call with a customer yesterday end user's message was "it's broken". In Zipy, found the session, found the error, fixed the error. Five minutes total time from reporting to resolution. Zipy is amazing."

Eddy Martinez, CEO

Vahe Hovhannisyan - Zipy's Happy Customer

“As a unified platform for user session replay, frontend & network monitoring, Zipy offers an efficient solution for all my debugging needs. It is an indispensable tool for any developer.”

Patryk Pijanowski, Co-Founder

Patryk Pijanowski - Zipy's Happy Customer

“Zipy has changed my life in ways I can’t tell you! Between 2 projects, I have found bugs that would have taken developers years of debugging.”

Timothy Connolly, Co-founder & CTO

Timothy Connolly - Zipy's Happy Customer

“We look at user sessions on Zipy on a daily basis. We understand what's going wrong in terms of technical issues and you fix those practically before the customer even reports it to you.”

Anjali Arya, Product & Analytics

Read Case Study

“You realize how good a product is when you have been using it for a while and then discover that this use case is not even what the creators had in mind, but your tool has much more.”

Tomás Charles, Co-founder & CEO

“We integrated Zipy early on and it's now part of our daily scrums - my team has a constant eye on Production bugs. Zipy improves our Productivity significantly.”

Manish Mishra, Co-founder & CTO

“Zipy is clearly providing a very differentiated solution. Observability is going to be the key to understanding customer issues proactively and it impacts business outcomes directly.”

Jyoti Bansal, Co-founder

“I believe that you have a unicorn, and I don’t say it lightly. I can see how my team lights up with confidence having Zipy help them. Please count on my support in any way.”

Laz Fuentes, Founder & CEO

“5 Stars. In no time, Zipy has become our go-to place for watching user journeys, and fix the most important bugs or workflows that our users are experiencing.”

Sandeep Rangdal, Senior Staff Engineer

“Zipy has been a 2-in-1 solution for us. Signed up solely for error debugging, but the session playback was so smooth that we also ended up ditching a well-known session recording tool.”

Vahe Hovhannisyan, Founder

“We use Zipy as a UX Performance & Debugging Tool. Every time there is a feature release, the testers use it to find issues. We really enjoy working with Zipy, they're very responsive & proactive.”

Vineet Jawa, Founder

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Frequently Asked Questions

If you have any more questions feel free to reach out to us at support@zipy.ai.

What do you mean by user identity?

A user identity is used to identify a user on a given website or application using various identification parameters. These could include user name, company name, email ID etc.

How does user identification work?

Web browsers have multiple ways to capturing user's identity. This could be via cookies, device fingerprints etc. Zipy does not capture any PII data by default unless zipy.identify() method is used to link a user session with a given identity.

Can I hide sensitive data from my web application?

Yes, you can easily hide all information you would not like Zipy to capture. Use the zipy.block() method for this. Check this link for more information - https://docs.zipy.ai/getting-started/sensitive-user-data

Can I search for a specific user or customer in Zipy?

Yes, you can use Advanced Filters in Zipy and search for any specific user or customer.

How do I add my own identification parameters in Zipy?

You can easily add custom parameters for identifying an entity in Zipy. Here is a link for the same - https://docs.zipy.ai/configure/adding-custom-identifiers

Find and fix user problems with identify

Heading

Decode customers - cease churn

Get a handle on your users

Search any user

Custom identification

Customer insights

User cohorts

TRUSTED BY INDUSTRY LEADERS

Zero down on a P0 issue for a given user or customer

Use custom identifiers for your organization

Anonymize users when required

Sort users by preferred identity

Stop customer churn with identification

Identify repeat users automatically

Connect your favorite Tools & Frameworks

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Frequently Asked Questions

What do you mean by user identity?

How does user identification work?

Can I hide sensitive data from my web application?

Can I search for a specific user or customer in Zipy?

How do I add my own identification parameters in Zipy?

Wanna try Zipy?